When Jenny Goes to Amazon

question 4

Multiple Choice

When Jenny goes to Amazon.ca and buys The Da Vinci Code by Dan Browne,the website recommends other books by Browne.Jenny can even check to see what purchases she has made in the past at Amazon.ca.Amazon uses this sort of customer service to:

• A) differentiate itself from other electronic retailers of books
• B) prevent price comparisons with other electronic retailers of books
• C) standardize its service offering
• D) combat the problems associated with service intangibility
• E) instil its importance to the customer

---

Definitions:

Renal Corpuscle

A structure in the nephron of the kidney, involved in filtering blood to form urine.

Nephron Loop

A long, U-shaped portion of the nephron in the kidney, crucial for concentrating urine and recovering water and sodium from the urine.

Proximal Tubule

The segment of the nephron in kidneys immediately following the Bowman's capsule that participates in the reabsorption of water, ions, and all organic nutrients.

Dialysis Tubing

A semi-permeable membrane tubing used in separation techniques and dialysis to remove impurities from blood or to demonstrate osmosis.