Lu Works in the Linen Department a Large Department Store

question 58

Multiple Choice

Lu works in the linen department a large department store.When a customer arrived on a Friday morning to pick up a Thanksgiving tablecloth she had special ordered,she was disappointed to find deliveries were late,and the cloth had not yet arrived.She was planning to use it at a Thanksgiving gathering at her home this weekend.Lu was able to use empowerment to bridge the _____________ gap by offering to bring the tablecloth to her home herself as soon as it arrived at the store.

• A) performance
• B) delivery
• C) research
• D) communication
• E) knowledge

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Definitions:

Context

The circumstances, background, or environment in which information is interpreted and understood, significantly affecting its meaning.

James-Lange

A hypothesis suggesting emotions emerge from how we interpret the bodily responses we experience in reaction to external stimuli.

Sequence

A particular order in which related events, movements, or things follow each other.

Physical Arousal

An aspect of physiological excitement or activation in the body that can be caused by various stimuli and can affect behavior and emotions.