Which of the Following Is a Good Rule for Listening

question 101

Multiple Choice

Which of the following is a good rule for listening to complaints?

• A) Always offer a refund
• B) Interrupt complaints when you think the customer is repeating herself
• C) Allow the customer to complain if she feels she has not been treated properly
• D) An apology from the retailer is all that is necessary
• E) Offer store credit to increase recovery satisfaction

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Definitions:

Fair Market Value

An estimate of the price at which an asset would change hands between a willing buyer and seller, neither being under any compulsion to buy or sell and both having reasonable knowledge of relevant facts.

Cost

The amount of money or resources expended in order to obtain an item or service.

Monetary Unit Assumption

An accounting principle that assumes transactions and events can be represented in monetary units or currency.

Economic Entity Assumption

An accounting principle that treats a company as a separate entity from its owners for financial reporting purposes.