A Sales Associate Who Is Confronted by a Customer Whose

question 174

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should:

• A) tell the customer to relate her complaint to a manager
• B) avoid placing any blame on the store or its employees for the customer's inconvenience
• C) take action only after the customer has requested her system be replaced for the second time
• D) not interrupt the customer's complaint
• E) do all of these

---

Definitions:

Darwin

Charles Darwin, a British naturalist known for his theory of evolution and natural selection.

Competition

The rivalry among businesses or individuals for resources, customers, market share, or achievement, which can drive innovation and efficiency.

Disadvantaged

Individuals or groups that experience a lack of resources, opportunities, or privileges, putting them at a social, economic, or educational disadvantage.

Advantaged

Having favorable conditions or circumstances that provide a superior position or greater opportunities compared to others.