Customer Satisfaction Is Affected by the Amount of Time It

question 27

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:

• A) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
• B) delegating all handling of complaints to store managers only
• C) providing customers with clear and precise instructions
• D) using company jargon when dealing with customers so customers can learn about the products that are offered
• E) doing all of these

---

Definitions:

Bond Interest Expense

Bond interest expense is the cost incurred by an issuer of bonds due to periodic interest payments made to bondholders.

Carrying Amount

The value at which an asset is recognized on the balance sheet after deducting any accumulated depreciation and impairment charges.

Bonds Payable

Bonds payable are long-term liabilities that represent funds borrowed by a company from investors, to be repaid with interest at a future date.

Free Cash Flow

The amount of cash a company generates after accounting for cash outflows to support operations and maintain its capital assets, indicative of financial health.