Customer Satisfaction Is Affected by the Amount of Time It

question 73

Essay

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.What are two things the text suggests a retailer can do to resolve customer complaints quickly?

---

Definitions:

Ménière

A disorder of the inner ear that causes episodes of vertigo, tinnitus, hearing loss, and a feeling of fullness or congestion in the ear.

Neural Messages

The information that is transmitted throughout the nervous system via neurons, using electrical and chemical signals.

Transduction

The conversion of one form of energy into another form, in psychology, the process by which sensory signals are transformed into neural impulses.

Sound Waves

Vibrations that travel through air or another medium and can be heard when they reach a person's or animal's ear.