Which of the Following Is the Best Example of a Service

question 125

Multiple Choice

Which of the following is the best example of a service goal for a retailer that is sincere about reducing the service gap?

• A) "Periodically straighten all merchandise."
• B) "Approach all customers when they enter the selling area."
• C) "Respond to e-mails as soon as possible."
• D) "Respond positively to all customer complaints."
• E) "All new inventories should be displayed on racks within 24 hours of its arrival in the shipping area."

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Definitions:

Likert Scale

A psychometric scale commonly used in questionnaires to gauge attitudes, values, or responses, where participants specify their level of agreement to a statement.

Personal Attribution

A psychological concept referring to how individuals explain causes of behavior and events, often attributing them to personal characteristics rather than external circumstances.

Situational Attribution

The process of inferring that external circumstances, rather than internal character traits, are responsible for an individual's behavior in a given situation.

Primacy Effect

The inclination to recall facts at the start of a list more effectively than the details that come afterward.