Mystery Shoppers Can Gather Information About

question 120

Multiple Choice

Mystery shoppers can gather information about:

• A) how knowledgeable the sales clerk was about merchandise he or she was selling
• B) how long it took the salesperson to greet the incoming shopper
• C) the attitude the sales clerk used with the shopper
• D) the presentation of merchandise in the store
• E) all of these

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Definitions:

Infusion

A slow drip, as of an intravenous solution into a vein.

Injection

The act of administering a liquid, especially a drug, into a body part, typically using a syringe and needle, for therapeutic reasons.

Absorption

The process by which one substance is absorbed, or taken in and incorporated, into another, as when the body converts food or drugs into a form it can use.

Metabolize

The process by which living organisms transform food into energy and building blocks for cells, or breaking down of substances to excrete waste.