Lu Works in the Linen Department a Large Department Store

question 58

Multiple Choice

Lu works in the linen department a large department store.When a customer arrived on a Friday morning to pick up a Thanksgiving tablecloth she had special ordered,she was disappointed to find deliveries were late,and the cloth had not yet arrived.She was planning to use it at a Thanksgiving gathering at her home this weekend.Lu was able to use empowerment to bridge the _____________ gap by offering to bring the tablecloth to her home herself as soon as it arrived at the store.

• A) performance
• B) delivery
• C) research
• D) communication
• E) knowledge