A Sales Associate Who Is Confronted by a Customer Whose

question 174

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should:

• A) tell the customer to relate her complaint to a manager
• B) avoid placing any blame on the store or its employees for the customer's inconvenience
• C) take action only after the customer has requested her system be replaced for the second time
• D) not interrupt the customer's complaint
• E) do all of these

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Definitions:

Opiate Drug

A category of drugs derived from or resembling those derived from the opium poppy, often used for pain relief but also associated with addiction and abuse.

Heroin

A highly addictive opiate drug derived from morphine, known for its euphoric effects and high potential for dependency and abuse.

Withdrawal Symptoms

Physical or psychological symptoms that occur after reducing or stopping the intake of a substance that the body has become dependent on.

Opiate Drugs

Substances derived from the opium poppy, used medicinally for pain relief but associated with high potential for addiction and abuse.