Customer Satisfaction Is Affected by the Amount of Time It

question 27

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:

• A) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
• B) delegating all handling of complaints to store managers only
• C) providing customers with clear and precise instructions
• D) using company jargon when dealing with customers so customers can learn about the products that are offered
• E) doing all of these

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Definitions:

Divorce

The formal legal dissolution of a marriage by a court or other competent body.

Family Bonds

The emotional connections and relationships that tie family members together, often characterized by love, support, and mutual responsibility.

Spousal Relationship

The emotional, physical, and social bond between partners in a marriage or marital-like relationship.

Friendships Stagnate

A situation where relationships cease to grow or develop, often leading to feelings of dissatisfaction or disconnection.