_________________________ Is the Perceived Fairness of the Process Used to Resolve

question 140

Short Answer

_________________________ is the perceived fairness of the process used to resolve complaints.

---

Definitions:

80/20 Rule

Also known as the Pareto Principle, it is the idea that roughly 80% of effects come from 20% of causes.

Fear of Failure

An apprehension or anxiety about not succeeding or meeting expectations, which can inhibit actions and decisions.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and the emotions of others.

Win-Win Relationships

Situations in which all parties involved gain benefits or satisfaction.