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Customer Satisfaction Is Affected by the Amount of Time It

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Essay

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.What are two things the text suggests a retailer can do to resolve customer complaints quickly?


Definitions:

Reorganization Plan

A document outlining the proposed restructuring of a company's operations, finances, or structure during bankruptcy proceedings.

Chapter 11

A provision of the United States Bankruptcy Code that permits reorganization under the bankruptcy laws of the United States.

Debtor's Assets

The property or funds owned by a debtor that may be used or taken to repay debts.

Repayment-plan Bankruptcy

A bankruptcy procedure that involves restructuring a debtor's payment obligations to pay off debts over time, under court supervision.

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