A Business Philosophy and Set of Strategies,programs,and Systems That Focus

question 55

Multiple Choice

A business philosophy and set of strategies,programs,and systems that focus on identifying and building loyalty with a firm's most-valued customers is called:

• A) customer decision area
• B) customer loyalty
• C) customer relationship management
• D) intratype competition
• E) strategizing

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Definitions:

Relaxation

The state of being free from tension and anxiety, often pursued through activities or techniques that reduce stress.

Worry

A state of anxiety or unease, often about future uncertainties.

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often reflecting a certain level of fear about perceived threats.

Broaden-And-Build Model

A theory suggesting positive emotions expand awareness and promote exploratory thoughts and actions, leading to personal growth and well-being.