Sally Recently Gave a Presentation at a Media House on a Possible

question 41

Multiple Choice

Sally recently gave a presentation at a media house on a possible tie-up for an environmental campaign.Her audience found her presentation professional and well-prepared.Which of the following did Sally most likely do?

• A) Speak in a monotone which helped retain the attention of the audience
• B) Made eye contact with only a few important audience members
• C) Referred to notes frequently which prevented her from skipping points
• D) Appeared professional by standing with feet joined together
• E) Used varied tone, stress, pitch, while talking to the audience

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Definitions:

Strategic Plan

An organized procedure for forecasting a preferred future, and turning this forecast into wide-ranging goals or objectives, followed by a plan of action to accomplish them.

Service-Quality Dimension

Aspects that customers use to evaluate the performance and quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Tangibles

Physical items or properties that can be seen, touched, and measured, as opposed to intangible assets like patents or copyrights.

Reliability

The degree to which a system, component, or process consistently performs according to its intended or designed function.