Emily Has Given a Presentation to a Group of Trainees

question 3

Multiple Choice

Emily has given a presentation to a group of trainees at her hotel on how to deal with angry,dissatisfied customers.Just as she finishes,one of the trainees asks her a question on what one should do if one is not sure of the information to be provided to a guest.Which of the following should she do that will best help her handle the question?

• A) Nod her head to indicate that she understands the question.
• B) Inform that she has already answered the question before.
• C) Link her answers to points she made during her presentation.
• D) Say "That is an excellent question."
• E) Agree with the questioner and the question and proceed to explain.

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Definitions:

Cost of Goods Sold

Direct expenditures connected with fabricating the products a business sells, encompassing labor and material expenses.

Ending Inventory

The value of goods available for sale at the end of an accounting period, determined by a physical count or estimation.

Periodic LIFO

An inventory valuation method that assumes the last items purchased are the first sold, calculated at the end of an accounting period.

Ending Inventory

The ultimate amount of products ready for purchase at the close of a financial period.