Which of the Following Phone Skills Should One Adopt While

question 14

Multiple Choice

Which of the following phone skills should one adopt while leaving a message on voice mail?

• A) State only one's name because the number will be recorded
• B) Leave a clear and concise message for it to be easily understandable
• C) State one's phone number quickly because the line may get disconnected
• D) Be persistent and keep trying the number if one repeatedly gets the voice mail
• E) Leave an elaborate message in order for it to be clear to the receiver

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Definitions:

Reliable Change Index

A statistical measure used to determine whether the change in a subject's performance or score over time is significant and not due to measurement error.

Measurement Error

The difference between the observed value and the true value of what is being measured, due to various inaccuracies in measurement processes.

Client Progress

The positive changes, developments, or improvements experienced by a client as a result of therapeutic intervention, counseling, or treatment.

Baseline Data

Information collected at the beginning of a study before any interventions are applied, used as a point of reference for assessing change.