Which of the Following Should Be Undertaken While Conveying Bad

question 76

Multiple Choice

Which of the following should be undertaken while conveying bad news to customers?

• A) Present good reasons after a refusal, at the end of a message
• B) Convey the negative news twice in a message in order for it to be clear
• C) Present negative information ambiguously to avoid offending the client
• D) Present an alternative or compromise if one is available
• E) Ask for action which will help them accept the consequences easily

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Definitions:

Full-Service Channel

A full-service channel is a distribution channel that offers a complete range of services, including product handling, storage, and transportation, as well as sales and marketing support.

Autotelic

An activity or action that is done for its own sake, because the experience itself is rewarding.

Telegraphic

Describes a concise and clear communication style, often omitting unnecessary words, similar to old telegraph messages.

Autographic

Refers to a method or device that records or graphs data automatically.