A Negative Message to a Customer Should End With

question 19

Multiple Choice

A negative message to a customer should end with:

• A) a positive, forward-looking statement.
• B) a statement restating the problem.
• C) clear data about the negative information.
• D) explanation of the history of the problem.
• E) account of how the problem took place.

Identify different CRM system implementation options (cloud-based, on-premise, open-source, mobile, social).

Analyze the role of CRM in managing customer relationships and enhancing business operations.

Understand the process and benefits of cross-selling and upselling.

Identify the technologies that support analytical CRM systems.

---

Definitions:

Start A Business

The process of undertaking financial, administrative, and operational activities to initiate a commercial enterprise.

Money

A medium of exchange in the form of coins and banknotes; used to purchase goods and services and measure the value of things.

Bootstrapping

A business funding strategy where entrepreneurs use their own funding and resources to start and grow their businesses.

Zero Funding

A situation in which no financial resources are provided or available for a project, initiative, or enterprise.