Which of the Following Is True of Apologies in a Negative

question 47

Multiple Choice

Which of the following is true of apologies in a negative message in business communication?

• A) They should not take timing into account because it is irrelevant.
• B) They should be an integral part of all negative messages.
• C) They should always be placed at the end of a message.
• D) They should be said twice in a message in order to sound sincere.
• E) They should not be used when one is not at fault.

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Definitions:

Psychologist Decide

involves the process by which psychologists make determinations or judgments based on psychological assessment, research, and clinical evidence.

Observations

The action or process of closely monitoring or noticing something or someone, often to gather data or come to a conclusion.

Hypotheses

Proposed explanations for a phenomenon, put forward as bases for further investigation, validation, or refutation.

Amenable

Willing to follow advice or authority; open and responsive to suggestion.