Which of the Following Should Be Undertaken While Conveying Bad

question 76

Multiple Choice

Which of the following should be undertaken while conveying bad news to customers?

• A) Present good reasons after a refusal, at the end of a message
• B) Convey the negative news twice in a message in order for it to be clear
• C) Present negative information ambiguously to avoid offending the client
• D) Present an alternative or compromise if one is available
• E) Ask for action which will help them accept the consequences easily

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Definitions:

Conclusions

The end judgments or determinations reached after considering all the relevant facts and evidence.

Scales of Measurement

The various ways in which variables or data can be quantitatively and qualitatively defined and classified.

Standard Deviations

A measure of the amount of variation or dispersion of a set of values relative to the mean.

Null Hypothesis

A hypothesis that suggests there is no statistical significance in the expected outcome of a study.