Which of the Following Is a Primary Purpose of an Informative

question 5

Multiple Choice

Which of the following is a primary purpose of an informative message?

• A) To build a good image of the sender's organization
• B) To deemphasize any negative information
• C) To eliminate future messages on the same subject
• D) To build a good image of the sender
• E) To have the receiver view the information positively

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Definitions:

Zone of Indifference

A concept in organizational behavior referring to the range of directives that employees are willing to accept without resistance.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery before their satisfaction is affected.

Request

An act of asking formally or politely for something.

Legitimate Power

Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target.