Which of the Following Should Be Undertaken While Responding Positively

question 10

Multiple Choice

Which of the following should be undertaken while responding positively to a message?

• A) Grant a customer's request for a benefit in the last sentence of a message
• B) Talk about one's own process in making the decision related to the message
• C) Give reason for the original mistake even if it does not give credit to a company
• D) Show that one is listening and wants to resolve the problem
• E) Talk grudgingly if a customer's request is impractical and demanding

---

Definitions:

Firefox

A free and open-source web browser developed by the Mozilla Foundation, known for its speed, privacy features, and customization options.

The Internet

A global network of computers that provides vast information resources and communication facilities.

Entrepreneurship

Entrepreneurship is the act of creating, managing, and running a new business venture to make a profit, often at the risk of losing the initial investment.

Opportunities

Chances or situations that can be utilized to achieve or further one's goals.