A Tried and True Way of Improving Customer Service Is

question 49

True/False

A tried and true way of improving customer service is increasing the oral communication skills of sales representatives and customer service agents.

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Definitions:

Owner's Capital

Owner's Capital represents the total equity or net worth contributed by the owners or shareholders of a company, plus retained earnings.

Net Income

Net income is the total profit of a company after all expenses, taxes, and costs have been deducted from total revenue, indicating the company's financial performance over a specified period.

Liabilities

Financial obligations that a company owes to outside parties, which can include loans, accounts payable, and mortgages.

Owner's Equity

The residual interest in the assets of the entity after deducting liabilities, representing the owner's claim on the business assets.