Carlos Diaz Works in the Collections Section of a Bank's

question 11

Multiple Choice

Carlos Diaz works in the collections section of a bank's loan department,and is very efficient at writing professional,effective letters to customers whose accounts are overdue.The human resources department asks to use copies of some of his letters in a training course for new employees to show good examples of written documents.Under which of the following categories would these new employees be classified?

• A) Primary audience
• B) Gatekeepers
• C) Watchdog audience
• D) Secondary audience
• E) Auxiliary audience

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Definitions:

Unfinished Modernity

A concept referring to the ongoing and incomplete process of societal transformation and adaptation inherent to modernization.

Jurgen Habermas

A German sociologist and philosopher known for his work on the theory of communicative action and the concept of the public sphere.

Life World

Life world references the everyday, lived experiences, social backgrounds, and personal perceptions from which individuals interpret and interact with the world.

Bureaucratic

Characterized by fixed official rules, a hierarchy of authority, and a clear division of labor, typical of large organizations.