A Tip That Can Help Provide Quality Service to Customers

question 18

Multiple Choice

A tip that can help provide quality service to customers is:

• A) address the customer using his or her first name irrespective of their consent.
• B) stay aware of the competition and the products offered by the competitor.
• C) to focus on features of a product or service and not its benefits.
• D) deny accountability while attending to the customer.

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Definitions:

Aggregate Supply Curve

A graphical representation that shows the total amount of goods and services that producers in an economy are willing and able to supply at different price levels over a period.

Downward Rigidity

A circumstance in which wages or prices are resistant to decrease even in conditions where economic theory suggests they should fall.

Recessions

A temporary downturn in the economy marked by decreased trade and industrial production, typically recognized by a decrease in Gross Domestic Product (GDP) for two consecutive quarters.

Long-Run Aggregate Supply Curve

A graphical representation showing the relationship between the price level and the quantity of output that an economy can produce when all resources are fully employed, assuming no changes in technology or resource availability.