Which of the Following Is a Poor Example of Fostering

question 43

Multiple Choice

Which of the following is a poor example of fostering solid customer relationships?

• A) Waiver of transaction charges charged by financial institutions.
• B) Complementary air and water for vehicles at gas stations.
• C) Complementary Wi-fi internet access to customers in a hotel.
• D) Restocking fees charged by online retailers for returned items.

---

Definitions:

Negative Reinforcement

A behavioral principle where the removal of an unfavorable outcome or stimulus strengthens or increases the likelihood of a specific response or behavior.

Negative Reinforcement

A behavioral principle where the removal of an unfavorable condition strengthens a behavior.

Secondary Reinforcer

A stimulus that has become reinforcing through its association with a primary reinforcer, often used in behavior modification and learning.

Primary Reinforcer

An innately reinforcing stimulus like food or drink, which does not require learning to become pleasurable.