________ Provide Callers with a Menu of Options from Which

question 13

Multiple Choice

________ provide callers with a menu of options from which they can select by pressing a key on their telephone keypad.

• A) Automatic call distribution systems
• B) Automated attendants
• C) Interactive kiosks
• D) Internet telephony

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Definitions:

Cynicism

An attitude characterized by skepticism towards the motives or virtue of others, often displaying a general distrust of others' apparent sincerity or integrity.

Professional Efficacy

The effectiveness with which professionals perform their duties, achieving desired outcomes and goals with competence.

Telehealth

The delivery of health care and information through telecommunication technologies, allowing for remote patient and clinician contact, care, advice, reminders, education, and monitoring.

Telenutrition

The practice of delivering nutritional advice and counseling through telecommunication technologies, such as video calls.