Which of the Following Is a Function Controlled by the Computer

question 12

Multiple Choice

Which of the following is a function controlled by the computer telephony integration systems?

• A) Generate event-related invoices and track payments.
• B) Screen population of customer data when the customer answers the phone.
• C) Automatically maintain a detailed audit history on customer accounts.
• D) Automatically maintain a detailed audit history on customer transactions.

---

Definitions:

Air Filters

Devices designed to remove particles and contaminants from the air.

Manipulative Suggestion

A technique used to subtly influence or control someone's decision-making process, often viewed negatively for its ethical implications.

Suggestive Proposition

A persuasive statement or question that implies or recommends a specific course of action or decision, often used in sales and advertising.

Indirect Suggestion

A non-direct approach in communication that implies or hints at something, often used in persuasive contexts to subtly influence behavior or decision-making.