A(n)_____ Allows Customers and Customer Contact Centers Equipped with Video

question 34

Multiple Choice

A(n) _____ allows customers and customer contact centers equipped with video camera-computer hookups to interact via the computer.

• A) electronic mail
• B) screen pop-up
• C) facsimile system
• D) interactive kiosk

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Definitions:

Correlational

Pertains to a statistical relationship between two variables indicating how one may predict or relate to the other, without implying causation.

Participant Observation

A qualitative research method in which the researcher immerses themselves in a community or group to observe and participate in its activities.

Semi-Covert

Partially hidden or not openly acknowledged activities or operations, maintaining some level of secrecy or confidentiality.

Covert

Activities or operations carried out secretly or without open acknowledgment.