Which of the Following Is a Tip to Be Adopted

question 24

Multiple Choice

Which of the following is a tip to be adopted for creating a positive telephone image?

• A) End the call abruptly since it is essential to respect the customer's time.
• B) Use a canned or mechanical presentation to gain the customer's attention.
• C) Adopt a flippant approach when the customer gets unreasonable.
• D) Continually evaluate yourself since you are your own best critic.

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Definitions:

Demonological Model

An outdated concept attributing mental illness to possession by evil spirits or demons, predominant in pre-modern societies.

Dissociative Identity Disorder

A severe form of dissociation characterized by the presence of two or more distinct personality states or identities within an individual.

Depersonalization-derealization Disorder

A psychiatric disorder characterized by persistent or recurrent feelings of detachment from one's self or the environment.

Illness Anxiety Disorder

A chronic psychiatric disorder characterized by excessive worry about having a serious medical illness, despite having minor or no symptoms.