Which of the Following Strategies Should Be Adopted for Successfully

question 4

Multiple Choice

Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?

• A) Address customers using their first name irrespective of their consent.
• B) Always ask open-end questions to clarify or verify information.
• C) Always answer a phone call by the third or fourth ring.
• D) Multi-task while attending to customers on the telephone in order to save time.

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Definitions:

Replicate

To duplicate or reproduce an experiment, study, or procedure to verify its results.

Extant Cetaceans

Currently living species of the marine mammal group that includes whales, dolphins, and porpoises.

Ancestors

Predecessors from whom a person or animal is descended, often considered in the context of evolution, genealogy, or cultural heritage.

Hindlimbs

The rear limbs or legs of an animal, often used for propulsion in terrestrial species.