Tom,a Sales Executive at Gadgizmo,an Electronics Store Attends to a Japanese

question 26

Multiple Choice

Tom,a sales executive at Gadgizmo,an electronics store attends to a Japanese customer who wishes to purchase a laptop.While attending to the customer,which of the following strategies should Tom adopt?

• A) He must ask closed-end questions to the customer for better clarity.
• B) He must give him a lengthy explanation on the features and specifications.
• C) He must be extremely brisk in his approach to the customer.
• D) He must always sport a smile on his face whenever appropriate.

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Definitions:

Brain Injury

Damage to the brain, often resulting from accidents or health conditions, that can affect cognitive, physical, and emotional functions.

Dementia

A broad category of brain diseases that cause a long-term and often gradual decrease in the ability to think and remember, affecting a person's daily functioning.

Personal Identities

The concept or perception of oneself that evolves over time and encompasses values, beliefs, and personal attributes.

Retrograde Amnesia

A loss of memory-access to events that occurred or information that was learned before an injury or the onset of a disease.