Daniel,a Customer Care Executive at Shopahol

question 8

Multiple Choice

Daniel,a customer care executive at Shopahol.com,an E-commerce site,receives a complaint from an elderly customer regarding a mismatch in the product delivered to him.While dealing with such a customer,Daniel should:

• A) adopt a flippant approach if the customer is a bit arrogant, disoriented, or disrespectful.
• B) be careful not to let biases about older people interfere with good service.
• C) try to sound patronizing while addressing the customer's grievances.
• D) adopt a condescending attitude and treat the customer accordingly.

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Definitions:

Common

Pertains to something that is usual, shared by multiple entities, or occurring frequently.

Positive Externality

A benefit that affects someone who did not choose to incur that benefit, often related to economic activities.

Nominal

pertaining to names or terms, or representing values by names in certain contexts, such as nominal data in statistics which categorizes without a natural order.

Augmented

Enhanced or improved by adding features, components, or elements not originally present.