If Customers Share a Concern,complaint,or Question with You in Person,remember

question 41

True/False

If customers share a concern,complaint,or question with you in person,remember to use verbal,nonverbal,and listening skills discussed in conjunction with customer service.

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Definitions:

Certificate Of Deposit

A Certificate of Deposit (CD) is a financial product sold by banks to savers, offering a fixed interest rate over a specific period of time.

Bond

A financial instrument representing a loan made by an investor to a borrower, typically corporate or governmental, which includes the terms for interest payments and the return of principal at maturity.

Overspend

The act of spending more money than is available or budgeted.

Hoard

A collection of items, often valuable, that is hidden or stored away by an individual or group.