While Placing His Order,a Customer Tells the Waiter to Avoid

question 25

Multiple Choice

While placing his order,a customer tells the waiter to avoid bell peppers of any kind or color in the food since he is allergic to the vegetable.In spite of informing the server of his choice,a slice of bell pepper sits right on top of the dish he ordered.In addition to a service breakdown,this could lead to:

• A) the customer learning to appreciate the bell pepper taste.
• B) the server having to eat that plate of food.
• C) the customer forcefully having to eat around the vegetables much against his wishes.
• D) serious illness or death of the customer and a huge liability for the organization.

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Definitions:

Plucking

The removal of pieces of rock by a glacier.

Abrasion

The process of wearing down or rubbing away materials through mechanical action, often seen in geological contexts.

Scraping

the process of removing material from a surface using a hard edge or object.

Gouging

The process of making grooves or marks in a surface, often related to glacial activity in geological contexts.