Which of the Following Tactics Can Be Pursued to Effectively

question 19

Multiple Choice

Which of the following tactics can be pursued to effectively handle dissatisfied or angry customers?

• A) Be positive and negotiate a solution
• B) Listen passively to the customer's grievances
• C) Have an argument prepared as a defense mechanism
• D) Reassure the customers through false promises

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Definitions:

Normal Curve

A symmetrical bell-shaped curve that represents the distribution of many types of data in statistics.

Normal Distribution

is a bell-shaped curve that represents the distribution of many types of data, where most values cluster around a central mean or average.

Frequently Occurring

Events or phenomena that happen often or with regularity within a determined period.

50th Percentile

A statistical measure indicating the value below which 50% of the data points in a data set fall.