Which of the Following Best Defines Prohibitions

question 28

Multiple Choice

Which of the following best defines prohibitions?

• A) Local, state, or federal regulations that prevent a service provider from satisfying a customer's request even though the provider would normally do so.
• B) Alternatives offered by service providers when an original request by a customer cannot be honored because of such restrictions as governmental statutory regulations, nonavailability of products, or inability to perform as requested.
• C) A service strategy in which service providers strive for excellent customer service and satisfaction by doing more than they say they will do for the customer or exceeding customer expectations.
• D) The perceptions that customers have when they contact an organization or service provider about the kind, level, and quality of products and services they should receive.

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Definitions:

Temperament

Inherent aspects of an individual's personality, such as their tendency towards moodiness or calmness, which are often evident from infancy.

Evolutionary Theories

Theories that explain various psychological traits, behaviors, and mental processes as adaptations or functions of natural selection and evolutionary history.

Environmental Stimuli

External factors or conditions that can elicit a response from organisms, ranging from temperature changes to social interactions.

James-Lange Theory

A theory of emotion that suggests emotions occur as a result of physiological reactions to events, rather than being the cause of physiological reactions.