Which of the Following Steps in the Service Recovery Process

question 10

Multiple Choice

Which of the following steps in the service recovery process is the only way of finding out if a recovery effort is successful?

• A) While providing compensation
• B) While showing compassion
• C) While taking immediate action
• D) While conducting a follow-up

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Definitions:

Unavoidable Costs

Expenses that a company must pay regardless of its level of production or sales activity, also known as fixed costs.

Long Run Level

A period in economics where all inputs or production factors can be varied, and all costs are variable, allowing for full adjustment to changes.

Market Price

The existing cost at which one can buy or sell a service or asset.

Output

The total amount of goods or services produced by a company, industry, or economy within a specific period.