The Best Way to Deal with a Service Breakdown Is

question 30

True/False

The best way to deal with a service breakdown is to decide on a plan of action after it occurs.

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Definitions:

Irate Customers

Customers who are extremely angry or frustrated, often expressing their dissatisfaction vocally.

Threatening

Expressing an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done.

Direct Strategy

A communication approach that involves stating the main idea or purpose at the beginning, followed by supporting details.

Bad News

Information that is unwelcome, disappointing, or upsetting to the receiver.