If Customers Share a Concern,complaint,or Question with You in Person,remember

question 41

True/False

If customers share a concern,complaint,or question with you in person,remember to use verbal,nonverbal,and listening skills discussed in conjunction with customer service.

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Definitions:

Incremental Intelligence

The belief that intelligence can be developed through hard work, strategies, and learning from mistakes rather than being a fixed trait.

Componential Intelligence

Part of Sternberg's Triarchic Theory of Intelligence, focusing on the analytical aspects of intelligence, which involve problem-solving, logical reasoning, and the analysis of information.

Experiential Intelligence

The ability to adapt to new situations and learn from experience.

Componential

This term is related to breakdown into components, usually used in the context of analysis or theory that emphasizes the discrete elements that make up a whole.