While Placing His Order,a Customer Tells the Waiter to Avoid

question 25

Multiple Choice

While placing his order,a customer tells the waiter to avoid bell peppers of any kind or color in the food since he is allergic to the vegetable.In spite of informing the server of his choice,a slice of bell pepper sits right on top of the dish he ordered.In addition to a service breakdown,this could lead to:

• A) the customer learning to appreciate the bell pepper taste.
• B) the server having to eat that plate of food.
• C) the customer forcefully having to eat around the vegetables much against his wishes.
• D) serious illness or death of the customer and a huge liability for the organization.

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Definitions:

Project Acceptance

The process of approving a proposed project based on analysis of its feasibility and alignment with organizational goals.

Multiple IRR's

The possibility of obtaining more than one internal rate of return for a project or investment due to unconventional cash flows, such as alternating periods of negative and positive cash flows.

Negative NPV

A situation where the net present value of a project or investment is negative, indicating that the expected cash inflows are not sufficient to cover the initial investment and the cost of capital.

Highest IRR

The maximum internal rate of return, representing the most favorable potential annual return on an investment, adjusted for time value of money.