Before You Get a Customer to Calm Down,you Should

question 43

Multiple Choice

Before you get a customer to calm down,you should:

• A) call your manager to take over.
• B) listen passively to the customer's grievances.
• C) deal with the customer's emotional state.
• D) raise your voice to get his or her attention before you start.

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Definitions:

Grieving Process

A psychological and emotional journey that follows the loss of a loved one, marked by stages of denial, anger, bargaining, depression, and acceptance.

Emotional Energy

The capacity of an individual to manage and effectively utilize their emotional states and feelings to motivate, sustain, and enhance personal actions or interactions.

Emotional Response

A complex experience of consciousness, bodily sensation, and behavior that reflects the personal significance of a thing, an event, or a state of affairs.

End-of-life Treatment

Medical care provided to patients in the final stages of life to ease symptoms and improve quality of life.