Adaptability Is Crucial in Customer Service, for Many People Do

question 18

True/False

Adaptability is crucial in customer service, for many people do not always act the way you want them to.

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Definitions:

Jung

A reference to Carl Jung, a Swiss psychiatrist and psychoanalyst who founded analytical psychology.

Humanistic Psychologists

Focus on individual potential and stress the importance of growth and self-actualization.

Unconscious Conflicts

Hidden internal struggles that stem from repressed thoughts, emotions, and desires, often influencing behavior and mental states without conscious awareness.

Developmental Crises

Refers to critical periods in an individual's life when major transitions or developmental changes may result in increased vulnerability and potential psychological stress.