In Customer Service,many People Do Not Always Act the Way

question 19

Multiple Choice

In customer service,many people do not always act the way you want them to.Hence ____.

• A) behavior studies are unessential
• B) controlling their behavior is necessary
• C) isolation from such customers is essential
• D) adaptability is crucial

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Definitions:

Snap Judgments

Quick decisions or evaluations made without thorough consideration or reflection.

Systematic Judgments

Pertains to decisions or evaluations made based on a consistent and methodical approach.

Attributions

Inferences that people draw about the causes of their own behavior, others’ behavior, and events.

Recency Judgments

The evaluations or decisions made based on the most recent information or experiences, rather than on earlier data.