Which of the Following Statements Is True of Listening

question 15

Multiple Choice

Which of the following statements is true of listening?

• A) It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
• B) It is synonymous with hearing.
• C) Research has revealed that the average white-collar worker in the United States typically has more than 50 percent efficiency rate when listening.
• D) It is the primary means that many customer service professionals use to determine the needs of their customers.

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Definitions:

Personal Contacts and Networks

Connections and relationships with individuals for professional or personal gain.

Political Action Committees

Organizations that collect funds to donate to political campaigns or to lobby for legislation or policies beneficial to their interests.

Lobbying

The act of influencing decisions made by officials in the government or other institutions, often carried out by special interest groups or lobbyists.

Human Resource Foundation

The fundamental principles and practices related to managing an organization's workforce, including recruitment, training, development, and compensation.