_____ Is Especially Important When a Language Barrier or Speech

question 5

Multiple Choice

_____ is especially important when a language barrier or speech disability is part of a customer's situation.

• A) Patience
• B) Objectivity
• C) Being defensive
• D) Being emotionally involved

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Definitions:

Actively Disliked

The state of being regarded with strong negative feelings or aversion by someone on a consistent basis.

Aggressive Victim

An individual who both perpetrates aggressive behaviors and is targeted by aggression from others.

Passive Victim

An individual who suffers from harm or adverse actions without attempting to resist or retaliate.

Bullied

The state of being repeatedly subjected to aggressive behavior or harassment by another individual or group, often causing distress or harm.