As a Service Provider,the Key Element in Making Your Customer

question 7

Multiple Choice

As a service provider,the key element in making your customer interactions successful is ____.

• A) to realize that you are the most important element in the situation
• B) to communicate only with those who know you best
• C) to recognize how you tend to communicate by asking those who know you best for feedback
• D) to realize that everyone you know is uncomfortable with giving you feedback and may not have a different perspective

Distinguish between incremental and radical changes in organizational processes through TQM and reengineering.

Recognize the importance of involving employees and managers in the feedback and change process.

Understand the impact of organizational development efforts on productivity, job satisfaction, and other work attitudes.

Recognize pioneering companies and their contributions to organizational development practices.

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Definitions:

Purchases Journal

A specialized accounting journal used to record all purchases of merchandise, supplies, or other goods on credit.

Correcting Entries

Adjustments made in accounting records to amend errors or omissions.

General Journal

A fundamental accounting document where all kinds of financial transactions are initially recorded before they are transferred to specific accounts in the ledger.

Special Journal

A type of accounting journal designed for recording a specific type of transaction in a more efficient manner.