An Emotion-Reducing Communication Strategy That Helps in Handling Conflict Is

question 30

Multiple Choice

An emotion-reducing communication strategy that helps in handling conflict is ____.

• A) empathizing with customer
• B) raising the voice
• C) keeping communication closed
• D) showing aggressiveness

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Definitions:

Systematic Observation

A structured method of data collection where the observer follows a strict protocol to record behavior or phenomena, minimizing bias.

Experimentation

The process of conducting a controlled test or investigation to explore hypotheses, observe effects, and gain new knowledge, commonly used in scientific research, product development, and process improvement.

Performance Standards

Benchmarks or criteria used to assess the quality or effectiveness of an individual's work, guiding expectations and evaluations in organizational contexts.

Quality

The degree to which a product, service, or process meets specified requirements and satisfies customer expectations.