Empowerment

question 2

Multiple Choice

Empowerment:

• A) makes service representatives feel like they have no say in the important decisions of an organization.
• B) restricts on-the-spot responsiveness to the customer.
• C) requires frontline employees in an organization to get permission from their managers before they serve a customer.
• D) is an intangible way that service organizations reward employees.

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Definitions:

Drain

To remove fluid, often from a body cavity, wound, or other source of accumulation, typically using a tube or other mechanism.

Pus

A thick, yellowish or greenish fluid produced in infected tissue, consisting of dead white blood cells, bacteria, and tissue debris.

Pleural Cavity

The slender space filled with fluid located between the dual layers of the pleura that encase each lung.

Respiratory System

The body system consisting of organs and structures responsible for the intake of oxygen and the expulsion of carbon dioxide.